Coldwell Banker Scores First in Agent Satisfaction. Again.

Confucius said, "Choose a job you love, and you will never have to work a day in your life." 

The real estate professionals across the Coldwell Banker brand are passionate about their industry – and about their brand. For the third time, Coldwell Banker Real Estate ranked #1 in agent satisfaction in the annual "Agent Priorities" report conducted by Quester.

Designed to keep what's important to agents top of mind, the report zeroes in on topics such as work/life balance, brand image, support, tools, and culture. Knowing what makes an agent more likely to stay with a company is a key component in what brokerages can do to foster positive work environments and grow their agents' businesses.

On a local level, Coldwell Banker Tomlinson combines the strength of the national tools with additional services designed to help our Realtors® list, sell, and learn.

Full-time managing brokers are in place to provide immediate assistance. Offices are staffed with Agent Services Experts (ASEs) to help with marketing, paperwork, and training. A company-wide marketing team is in place to create campaigns that support current market trends, listing types, and services.

With continuing education an important aspect of any business, Coldwell Banker Tomlinson offers in-house classes, regular lunch 'n' learn trainings, continuing education at no cost, and national certifications and classes.

To read the results of the report, visit the Coldwell Banker Blue Matter blog.

Home Repairs that Can't Wait

Delta Media Group

Home improvement can be costly and time-consuming, so it's no surprise that many homeowners put off making repairs as long as possible. Smaller repairs can usually be safely left until the timing is more advantageous, perhaps when you have more money in the bank or some vacation time. There are some repairs, however, that should be taken care of as soon as possible. These home repairs are so important that failing to make them could result in serious injury and increased costs.

1. Electrical System
   Some home improvement projects include work on the electrical system, such as installing a ceiling fan or changing a light switch. These are examples of repairs that can be done whenever you can fit them into your schedule. Some electrical problems require immediate action, though. These include unexplained circuit breaker failures, flickering or inconstant lighting, and switch plates and outlet covers that feel warm or hot. If you notice any of these problems, it's a good idea to enlist the help of a qualified electrician as soon as possible.
   
   
2. Roofing
   The roof is an important part of your home's defense against the elements. Leaks, missing or damaged shingles, and sagging areas need to be addressed as soon as you notice them. A sagging roof could collapse under the weight of snow or heavy wind and may indicate other problems like improper attic ventilation. In addition, small leaks and damaged areas can lead to big problems like rotted support beams, mold growth, and an overall weakened structure.
   
   
3. Foundation
   Foundation cracks are a fairly common problem, but many people choose to ignore them when they're small. This leads to their spread and growth, eventually becoming so problematic that it can cost many thousands of dollars to repair. While smaller cracks don't typically contribute to structural instability, as they grow larger, they increasingly undermine the foundation's integrity. In extreme cases, this can lead to the collapse of the entire home. Have foundation problems been addressed as soon as they arise, both to save money and ensure safety?
   
   
4. Gas Lines
   Gas leaks in your home can be extremely dangerous. Natural gas and propane are dense and have a tendency to "sink" below regular air. They pool in the low areas of your home, meaning that you're more likely to smell them (they smell like sulfur; "rotten eggs") on the first floor or in the basement if you have one. Anytime you smell gas, or even think you smell gas, get yourself and your family out of the home immediately and call the gas company from outside. Repairs to gas lines should be made before you return to your home, and only by experienced professionals.
   
   
5. Plumbing
   Water leaks and damaged pipes give mold a perfect environment to take hold in your walls, and you may not notice a leak until long after it started. Should you notice any dark spots or weakened areas in walls, or water bills that seem abnormally high, it's important to find the cause and address it before it leads to larger problems.

Managing Home Improvement Tasks

It can be tempting to leave smaller home improvement tasks until "later," but keep in mind that doing so could cost you more in the long run. Not every repair constitutes an emergency, but that doesn't mean that non-emergency repairs should be ignored. Keep on top of home maintenance and repairs by keeping a checklist of necessary tasks; focus on completing one each weekend or each month. This will help you keep your home improvement projects from piling up and becoming major problems.

Spam 101

From Our Friends at Integrity Computer Consulting and Repair

Technology scams are running rampant right now, whether they come by email, phone call, and now text messaging. We have had several customers reach out about texts that look to be from their bank asking to "verify information." Be vigilant when dealing with any communications via phone call, email, or text that regard any exchange of money or "verifying" any account information with a link or number to call.   

Our recommendations are as follows:

You can use your cell phone carriers' built-in number blocking on your phone to stop unwanted calls or texts from specific numbers; you can also block offending email addresses in your email account. But with any sort of fraud, scammers often use hundreds of thousands of phone numbers and emails and move very quickly onto the next.  This makes permanent blocking hard.  

To really have an impact, we recommend reporting the offending communication to the FTC.  This can be done online at: https://www.ftccomplaintassistant.gov/

A few rules of thumb for spam calls, texts, and emails:

1. Do not engage spammers.  When you answer or respond, you are showing the scammer, spammer, or robo-system that your phone number or email is "live". It is then put on a live numbers list that is sold over and over and the calls/texts/emails will continue infinitely.
2. Do not answer calls from numbers you do not recognize. This one is hard for agents, but if it is important or a legitimate call, they will leave a voicemail or text you. 
3. Do not answer texts from numbers you do not recognize. 
4. Get into the habit of regularly entering and labeling known clients, colleagues, friends, family, etc. as contacts in your phone and email.
5. Do not answer unsolicited or out-of-the-ordinary texts from numbers you do recognize.  The number could be spoofed to fool you. Instead, call the number you have in your contacts (not from the text or email) for the person texting you and verify via phone call that they sent the text.
6. Do not click on links in texts or emails that you are not expecting from anyone that you do or do not recognize unless you have verified with the actual sender via phone call or in person.
7. Do not open emails, download any attachments, or click on links in emails from senders you do not recognize.
8. Do not download any attachments or click on links in unsolicited or suspicious emails or texts from senders you do recognize. Their email may have been hacked or their number spoofed.
9. TRUST YOUR INTUITION.  Slightest question of authenticity?  Feeling of distrust? Major red flag? Do not ignore these feelings.
10. COMMUNICATION IS KEY. If a text or email seems weird, out of character, just a slight bit off? We recommend that you call the person/company/bank to verify the contents of an email or text, or ask a trusted professional.

If you have any questions about a suspicious email, call, or text, feel free to contact our office via phone 208.288.4345 or email info@integrityidaho.com.

DIY Products for Spring Cleaning

Sometimes it seems there is no end to house cleaning, and while there is no clear-cut answer for how to keep your home perfectly clean at all times, it might be surprising just how much you can do with a little baking soda and white vinegar.

Spot Cleaner for Carpet

• After cleaning up any excess spill, sprinkle the carpet with baking soda or cornstarch. Let stand for 10 minutes and then vacuum.
• Mix one tablespoon clear dishwashing liquid and one tablespoon white vinegar with two cups of warm water.
• Using a white cloth, blot the stain with the vinegar solution.
• Sponge with cold water and blot dry.

Oven Cleaner

• Make a paste of baking soda and water.
• Coat the oven (or just the dirty parts) with the paste and let stand overnight. Be sure to avoid the heating elements and bare metal.
• Use a plastic spatula to remove the paste. (Wear rubber gloves.)
• Wipe away any residue with a clean, wet sponge.

Grout Cleaners

• Fill a spray bottle with equal amounts of white vinegar and water and generously spray the tile/grout. Let sit about five minutes.
• Scrub area with a grout brush, or even a toothbrush.
• Rinse with warm water.
• If stains are more stubborn, mix a paste of baking soda and water and using your grout brush, work it into the grout.
• Immediately follow with the vinegar spray. This should cause the baking soda paste to bubble.
• Use your brush to finish cleaning.
• Rinse with warm water.
• For mold or mildewed grout, hydrogen peroxide is a gem. Spray it on the stain, let sit for a few minutes, and then scrub with your grout brush. You can even mix baking soda and hydrogen peroxide into a paste for a stronger clean. Apply the paste to the grout lines, wait a few minutes, scrub and then rinse with water.
• NOTE: Do not apply vinegar to grout that has not been properly sealed.

Showerhead Cleaner

• Carefully mix 1/3 cup baking soda with 1 cup white vinegar in a plastic bag.
• Place the bag over the showerhead, submerging the head in the mixture; secure bag with rubber band or twist-tie.
• Let soak for at least 3 hours.
• Wipe clean.

 Window Cleaner

• Mix together in a spray bottle: ¼ cup vinegar, ½ tsp natural liquid soap, and 2 cups water. Shake to blend.
• Spray on windows and use newspaper to rub dry & clean, avoiding the window frames (newspaper can leave dark marks on the frames).

What will 2022 Bring?

Recently, Coldwell Banker Tomlinson Realtors®, managers, and staff were honored with a visit from the President and CEO of Coldwell Banker Real Estate LLC, Ryan Gorman. Responsible for the operations that support our network of 94,000 real estate professionals in 3,000 offices in 43 countries across the globe, he made the trip from CB's New Jersey headquarters to speak with us about the wild ride that was 2021 and share his predictions about the state of our industry moving through 2022.

Though he foresees a continuation of a seller's market, he believes it won't be "the crazy, crazy" atmosphere we saw in 2021.  "Interest rates are ticking up which will slow things a bit," he said, but "inbound migration will continue to be strong, so it will be a long time before the market shifts."

When asked if he was surprised by the activity during the pandemic, he told us that though he did not predict the "nearly 10 years of appreciation in 18 months" in our area, Ryan said he wasn't surprised to see the market remain strong. Despite the economic downturn, "we had the most equity in homes that we had literally ever had (not on a percentage basis, but on an absolute basis), and we had tighter underwriting for almost 15 years by that point than we had almost ever had, so people had good opportunities."

Contributing to the history-making market, he noted, was that for the past five or so years our area has been named to list after list of best places to live, work, and raise a family, so as people were able to work, not only remotely, but more independently, they began to make good on the question if you could live anywhere, why not live somewhere great?  

In discussing the issue of low inventory, he is quick to point out that even buyers who have been in their homes two or three months may have equity that could propel them to look at selling to purchase something that better fits their dreams and goals and encouraged agents to inform their previous buyers what their homes are worth today. Buyers, he said, can leverage their equity to move more affordably to another neighborhood or city.

Recently named a "Real Estate Newsmaker" for 2021 and "Influencer" for 2022 by RisMedia, a highly respected real estate news and information service, Ryan says is most proud of Coldwell Banker's integrity. "Integrity is first. That's an easy answer. Coldwell Banker was founded on honesty and integrity, and that has lasted."

To learn more about Ryan's strategies for Coldwell Banker in 2022, check out his interview with Jordan Grice of RisMedia.

Search for your new home at cbspokane.com.

Proudly known as the "Gateway to the West," Spokane recently earned another accolade when it landed on the list of Top Housing Markets for 2022. Our real estate agents know the area is a great place to call home for many reasons! Below they share the amenities and advantages of living in Spokane that others are discovering.

What Makes Spokane So Great?

• Your dollar goes further in Spokane, where the cost of living is more than seven percent lower than the national average. The state of Washington has no personal income tax, which is another big savings.
  
  
• It's easy to get around Spokane. The average commute is just under 20 minutes, well below the national average of 26 minutes. That means nearly a full hour less spent on the road during the workweek. The downtown area features a network of skywalks, allowing you to walk between buildings in comfort, regardless of the weather.
  
  
• Spokane accommodates any type of lifestyle. The city has a thriving downtown core, rated A- by ranking website Niche for its active nightlife. Comfortable suburbs with well-maintained neighborhoods and above-average schools appeal to families. Residents are just minutes away from scenic outdoor areas with a wide range of activities, from skiing to boating.
  
  
• There's a nice mix of residents in Spokane, making it easy to connect with others. Both families and retirees are drawn to the area for its beautiful setting and affordability. Fairchild Air Force Base is nearby, so there is a large presence of military families. Spokane is also home to Gonzaga University, one of the country's most prestigious schools, attracting a number of academics.

Things to Do and See in Spokane

Another major perk of living in the area is all the things to do nearby. Get to know the Spokane area with these local attractions.

• Riverfront Spokane - 507 N. Howard St., Spokane, WA 99201
  Conveniently located in the heart of downtown, Riverfront Spokane offers year-round fun for all. Lace up a pair of ice skates, ride the carousel, view the sculptures, or take it all in from high in the air on SkyRide. Hours are 6 a.m. - midnight daily.
  
  
• Centennial Trail
  Explore the spectacular scenery of the Northwest along the 63-mile Centennial Trail. The 39 miles of trail contained in Washington state pass through Spokane along with Liberty Lake, Riverside State Park, and Nine Mile Falls. You can also cross into Idaho through Post Falls and Coeur d'Alene. The pet-friendly trail is open to runners, hikers, cyclists, skaters, and horseback riders from 6:30 a.m. until dusk every day.
  
  
• Northwest Museum of Arts and Culture - 2316 W. First Ave., Spokane, WA 99201
  With five underground galleries, a library and archives, an education center, and a store, there's always something different to see at the Northwest Museum of Arts and Culture. The campus includes Campbell House, a stunning English Tudor Revival home that provides a fascinating glimpse into life in Spokane during the early 1900s. Museum hours are 10 a.m. - 5 p.m. Tuesday through Sunday. Admission is $12 for adults and $7 for ages 6-17.
  
  
• Bing Crosby Theater - 901 W. Sprague Ave., Spokane, WA 99201
  Bing Crosby Theater is named for the iconic performer who grew up in Spokane and attended Gonzaga University. The historic theater, which dates back to 1915, hosts a variety of shows, including music, film, and comedy.

Ready to find your ideal home in Spokane? Contact us at Coldwell Banker Tomlinson to get started.

The last 18 months changed what many buyers are looking for in a home. Recently, the American Institute of Architects released their AIA Home Design Trends Survey results for Q3 2021. The survey reveals the following:

• 70% of respondents want more outdoor living space
• 69% of respondents want a home office (48% wanted multiple offices)
• 46% of respondents want a multi-function room/flexible space
• 42% of respondents want an au pair/in-law suite
• 39% of respondents want an exercise room/yoga space

If you're a homeowner who wants to add any of the above, you have two options: renovate your current house or buy a home that already has the spaces you desire. The decision you make could be determined by factors like:

1. A possible desire to relocate
2. The difference in the cost of a renovation versus a purchase
3. Finding an existing home or designing a new home that has exactly what you want (versus trying to restructure the layout of your current house)

In either case, you'll need access to capital: the funds for the renovation or the down payment your next home would require. The great news is that the money you need probably already exists in your current home in the form of equity.

Home Equity Is Skyrocketing

The record-setting increases in home prices over the last two years dramatically improved homeowners' equity. Odeta Kushi, Deputy Chief Economist at First American, quantifies the amount of equity homeowners gained recently:

"Remember U.S. households own nearly $35 trillion in owner-occupied real estate, just over $11 trillion in debt, and the remaining ~$24 trillion in equity. In inflation adjusted terms, homeowners in Q2 had an average of $280,000 in equity- a historic high."

As a homeowner, the money you need to purchase the perfect home or renovate your current house may be right at your fingertips. However, waiting to make your decision may increase the cost of tapping that equity.

If you decide to renovate, you'll need to refinance (or take out an equity loan) to access the equity. If you decide to move instead and use your equity as a down payment, you'll still need to mortgage the remaining difference between the down payment and the cost of your next home.

Mortgage rates are forecast to increase over the next year. Waiting to leverage your equity will probably mean you'll pay more to do so. According to the latest data from the Federal Housing Finance Agency (FHFA), almost 57% of current mortgage holders have a mortgage rate of 4% or below. If you're one of those homeowners, you can keep your mortgage rate under 4% by doing it now. If you're one of the 43% of homeowners with a mortgage rate over 4%, you may be able to do a cash-out refinance or buy a more expensive home without significantly increasing your monthly payment.

First Step: Determine the Amount of Equity in Your Home

If you're ready to either redesign your current house or find an existing or newly constructed home that has everything you want, the first thing you need to do is determine how much equity you have in your current home. To do that, you'll need two things:

1. The current mortgage balance on your home
2. The current value of your home

You can probably find the mortgage balance on your monthly mortgage statement. To find the current market value of your house, you can pay several hundreds of dollars for an appraisal, or you can contact a local real estate professional who will be able to present to you, at no charge, a professional equity assessment report.

Bottom Line

If the past 18 months have refocused your thoughts on what you want from your house, now may be the time to either renovate or make a move to the perfect home. Contact us today to help guide you through the process and help determine what makes the most sense for you!

Your entryway is the first space guests experience when they step into your home. And more importantly, it is the first space you experience when you get home! As such, you really want your entryway to feel warm and welcoming. Here are a few useful tips to help you make your entryway a sight to behold.

1. Include a Bench Seat
   Sometimes, entryways have a tendency to become cluttered with items like umbrellas, hats, and bags. Including a bench seat in your design takes care of this problem. You can store all of your accessories in the bench seat and also sit on the bench as you put your shoes on or otherwise prepare to go out.
   
   
2. Create Symmetry With Two Plants
   In a small space like an entryway, decorating with symmetry can help create a sense of balance. An easy way to create symmetry is with two identical potted plants. If you have a bench seat, place one plant on either side of the bench. If you have a larger piece of furniture, such as a set of cabinets, you could place two small plants on top of it — one on either side. 
   
   Plants are perfect for an entryway because greenery evokes a calm, peaceful feeling. They also help unify the outdoors with the outdoors, which is exactly what your entryway is intended for.
   
   
3. Include a Clock
   Clocks are timeless decor, and you don't see them in homes as often as you used to, now that everyone has the time on their own smartphone. But your entryway is the perfect place for a clock. People will appreciate knowing exactly what time it is as soon as they step in the door. You'll also appreciate being able to check the time without pulling your phone out as soon as you get home. A large, decorative clock mounted on the wall directly across from the door is perfect entryway decor.
   
   
4. Use Warm Colors
   When choosing paint colors for your entryway, be sure to opt for warm undertones. This will subliminally make guests and family members feel cozy when they step into the space. "Warm colors" does not have to mean brown or red, either. Your paint store professional can point you towards all sorts of different colors with warm undertones.
   
   
5. Include Large, Fuzzy Doormats
   Doormats can warm up your entryway not only visually but temperature-wise. In the winter, you'll really appreciate not having to step onto the chilly floor. Pick mats that are generously sized to fit everyone's shoes. Those with a plush or fuzzy look tend to make the space look and feel warmer.
   
   
6. Add Texture, When Possible
   As you decorate your entryway, look for ways to add texture to the space. For example, you may include a wall hanging with some burlap. Or, you might find a light fixture with some roughly hewn wood in its design. Incorporating a mixture of smooth and rough textures can make any space feel warmer and more balanced overall.
   
   
7. Install a Dimmer Switch
   If your entryway does not already have a dimmer switch, consider having one installed. This lets you set the mood for your home.

These tips can make any entryway give a warm welcome! If you're still looking for Spokane homes for sale, please feel free to reach out. We can help you navigate the house-hunting process with ease.